The CIS technical staff includes some of the most sought-after and respected IT engineering and architecture talent in the world. CIS provides our clients with an unrivaled ability to cross-over multiple disciplines at the zenith of expertise, affording our clients a significant advantage in planning and execution of their technology goals.

Our technical staff has many centuries of combined experience in the various fields in which we work. This experience can is an asset to our customers in a variety of situations as clients utilize CIS engineers to augment their internal staff during a highly demanding project. CIS engineers can provide valuable insight in the design and planning stages of a project, fulfill project management duties, perform hands-on work during the implementation phase, and provide solution training, knowledge transfer, and after-care support when a project has been completed.

For on-call support, CIS provides service level agreements guaranteeing that our experts will be on-site within two hours of a client reporting a mission-critical failure or four hours for a non-mission-critical issue, our average response time is far faster than the guarantee. Because of the diversity of our technicians’ experience, there are few things we can’t handle. Most importantly, our comprehensive escalation procedures customer interaction procedures ensure that support is handled smoothly on every call.

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